To contact Qoo10, do one of the following:1) 1:1 InquiryQbox ▶ click [Help] ▶ select [1:1 Inquiry] ▶ select category of your inquiry and write down the problem ▶ click [Submit]2) Live Help Qbox ▶ click [Help] ▶ select [Qoo10 Live Help] ▶ select FAQ and check if you can get solution ▶ click [Ask a Question] if you need further help ▶ You will be connected to Live Help Chatting serviceAt PC / Desktop mode, you can click [Help] button at the top.※ There's no call center operating.
To contact a seller, do one of the following:1) Go to the item page on qoo10.com and click Question & Answer tap.Click [Ask Question] ▶ Item Q&A and then Qpost will be popped up. 2) If you've already made orders, go to My Qoo10, find the item in the list and click cart no., and click Inquiry and Conversation. Depending on your issue, we'll help you contact the seller if necessary.Or, you can click [Qpost] at Wing banner at right side of Qoo10 website. Note:Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. If you don't hear from the seller within two business days, kindly visit Help to solve the problem.