To contact a seller, do one of the following:1) Go to the item page on qoo10.com and click Question & Answer tap.Click [Ask Question] ▶ Item Q&A and then Qpost will be popped up. 2) Go to My Qoo10, find the item in the list and click cart no., and click Inquiry and Conversation. Depending on your issue, we'll help you contact the seller if necessary.Note:Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. If you don't hear from the seller within two business days, kindly visit Help to solve the problem.
Qoo10 mainly provides Cart coupon as membership benefit. You can download App Cart coupons through the item pages in Qoo10 App, so please go ahead and get the App for more discounts!Also, sellers provides Shop coupons to their fellows. Plus, please visit Q-lounge and apply Coupon pack according to your buyer grade. Or you can try Roulette-Q or Mame Go and win addtional coupons. Don't forget to check notification of specific event which you can get coupon free. Customers can apply Cart coupons at Cart page. 1) Add items to your cart and move to Cart page.2) Click Use Cart Coupon under Total price.3) Select the coupon you want to use and click Apply Selected Coupon button.4) Check discounted amount and place order. Desktop versionMobile version※ Some coupons are only applicable at mobile app. ※ Shop coupons are only applicable for items decided by each seller.※ Cart coupon is not applicable to items on Time sale, Daily deal and Qchance
Customers can browse their old orders by setting date manually.Qoo10.com ▶ My Qoo10 ▶ Click View all orders at Recent Orders menu ▶ Select period or set it manually and click search button