If you've forgotten your password, you can reset it by requesting that a personalized "password reset" link be sent to your e-mail address.
After you've created a new password, it will become active right away.
Please click here and follow the on-screen instructions to send the password reset link to your email.
Don’t worry even if you don’t get mail, since you can change password by confirming account owner by mobile phone number.
If you can't activate your account, please contact our customer center.
There are the reasons of disappearance of order and membership info.1. Have you signed in with SNS account? Maybe your order list exists at another member account.Users can sign in with Facebook / Google / LINE / Kakao account at Qoo10 Global, instead of joining as a member with email address. In this case, please select SNS account at sign in page instead of putting email address and password. 2. Are you a member at Qoo10 Singapore?This is Qoo10 Global. Please go to Qoo10 Singapore site.
Qoo10 provides special benefits for our valued customers. Customers can earn Qoo10's Qpoint by clicking confirm delivery button in Recent Orders menu.Please remember that you should click confirm delivery button to confirm that the item has been delivered successfully.Then you will receive Qpoint equivalent to 1% of your purchase price (i.e. S$5.00 purchase = 5 points) up to maximum of 10 Qpoints per purchase.Customers can win Qpoint free by attending Qoo10 app or website. Please visit Q-lounge and attend daily, and play Roulette Q. You can get Qoo10 membership benefit such as Qpoint, coupon, Giftcard by playing it. Qpoint can be used to waive the payment upon ordering at the payment step. Kindly check the conditions to use Qpoint.1. Maximum up to 30% of the total purchase amount is able to waive off by Qpoint, minimum required Qpoint is 100 up to 500 points.2. Qpoint application is based on 100 points per unit.(100 Qpoints equivalent for S$1.00). 3. Usable Qpoint: the Qpoint must be obtained from purchase which has marked as delivered for more than 7 days.
We want you to have the best online shopping experience with us.If you choose to close your Qoo10 account, here’s how:
1. Check your Shopping List : Ensure all transactions are completed.
2. Check your Q account: Withdraw any remaining amount in Q account.
3. Kindly click here : I want to close Qoo10 account
If your account has been set up to Login Restriction from Foreign Countries, you are not able to log-in from other country.
Please refer to the following steps to remove the restriction if you have difficulties logging-in to Qoo10.
However, if you have no devices available to log-in, please contact our customer service with the country list you would like to allow login. (maximum of 2)